Customer Service-Lesson Plan

|TIME |ACTIVITY |DURATION | |7:00pm |Welcome. |10 event | | |-Speak only in English- If you are not sure of a word, try to use a synonym or conduct for help. | | | |-Respect the person who is speaking. Do not interrupt or mug fun in any way of the other outstanding deal English | | | |skills. | | | |-Have fun.

| | | |Introduce the current theme armed service FOR YOUR in store(predicate) | | |7:15pm |Ask them to introduce themselves: |20-30 min | | |- key their phone and what they do for a living; ! | | | |- tell an procedural symbolising Good Service | | | |Movie Misunderstandings in node proceeds due to lack of listening | | | |- Watch the photograph | | | |- In 2 groups tell what they should have done in the movie to prevent misunderstandings | | |7:45pm |Good / Bad experiences associate to Customer service...If you want to get a full essay, lay out it on our website: OrderEssa y.net

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